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School Affiliation

What kind of question did you ask? (Check all that apply)

Research advice ("I need help finding articles on my topic, where do I start?")
Quick, factual question ("What is the capital of Brazil?")
Technical or proxy server help ("How do I access Expanded Academic from my home computer?")
Information about the library and its services
Information on a specific resource ("Does the library own this book/journal/other resource?")
Other:

Was the amount of information provided appropriate?

Not enough
Just right
Too much

Did the response meet your expectations?

Not relevant 1  2  3  4  5  Highly relevant

Did the response time meet your expectations?

Did not meet 
my expectations 1  2  3  4  5  Exceeded my expectations

How helpful were the librarians?

Not helpful 1  2  3  4  5  Helpful 

Overall, how satisfied are you with the services that you received?

Not satisfied 1  2  3  4  5  Extremely satisfied

Did E-Reference refer you elsewhere (i.e. another library or department)?

Yes No

If you answered yes above, did the referral meet your needs?

Select one YES NO Didn't use the referral

Would you use E-Reference again if you had another question?

Yes No

Would you recommend E-Reference to a friend?

Yes No

Do you have any comments or suggestions?