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Apples & Oranges: A Comparison of Proprietary Chat Reference Software Versus Free Instant Messaging Services

 

Slides: PowerPoint 2007 | PowerPoint 2003

 

This interactive workshop will analyze two different means of providing chat reference: proprietary chat software and free instant messaging software. Are these services mutually exclusive or complementary?

 

Presenters: Lorrie Evans, Nina McHale, Karen Sobel, all of the Auraria Library, University of Colorado, Denver

 

Lorrie Evans is head of Library Instruction Services at Auraria Library, which serves the University of Colorado Denver, Metropolitan State College of Denver and Community College of Denver. She has been involved with reference and instruction in academic libraries for 20 years, with previous experience at the University of Denver, James Madison University and Clemson University. She holds a Master of Library Science from the University of Maryland and a Master of Science in Cognitive Psychology from Kansas State University.

 

Nina McHale is Assistant Professor, Web Librarian at the Auraria Library in Denver, which serves the University of Colorado Denver, Metropolitan State College of Denver, and the Community College of Denver. She has experience in reference and systems, and prior to coming to Auraria, she held academic positions at Howard Community College (Columbia, Maryland) and Georgetown University. Her research interests include Web and Library 2.0, usability testing, user-centered design, and federated searching. She holds a joint MA/MSLS in English and Library Science from The Catholic University of America.

 

Karen Sobel has been an Assistant Professor and Reference and Instruction Librarian at Auraria Library, which serves the University of Colorado Denver, Metropolitan State College of Denver and Community College of Denver, since January 2008. She holds a Master of Science in Library Science and a Master of Arts in English from the University of North Carolina at Chapel Hill. Her interests include instruction for first-year college students, development of online educational materials, and assessment of learning during library instruction.