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Bailey Wallace

Bailey Wallace

Customer Experience Manager Access and Public Services

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Role in the Library

As Customer Experience Manager, Bailey collaborates with the Access and Public Services Department to provide library services and high levels of customer service at Auraria Library’s front-line service points. 

More About

Bailey has worked in libraries for 5+ years. She started as a part-time library assistant while obtaining her Master’s in Library and Information Science. Upon graduation she continued her work in public libraries as a reference librarian. Before joining the Auraria Library staff in October of 2018, she was the Library Technician II for Denver Women’s Correctional Facility. Her goal is to provide innovative library services to the Auraria community. 


Masters of Library and Information Science, University of Denver, 2013-2015

B.A. English & Rhetoric & Writing, University of Texas at Austin, 2008-2012


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Text us your questions to 720-438-4446. We’ll answer from 9 am to 6 pm during the week and reply to after hours questions the next morning. (Your provider rates will apply.)


  • Visit the Ask Us Desk
    Stop by the Ask Us Desk for help. The Ask Us Service Desk is located on the first floor of the Library.

  • Research Tutoring
    Research tutoring is for quick questions, tips, and strategies on finding and evaluating information resources.  Research Tutoring is located in the Knowledge Market on the first floor and is available Monday–Thursday, 10:00 am to 5:00 pm and Friday from 10:00 am to 4:00 pm. 

  • Research Consultations
    Research consultations are for in-depth and lengthy discussions about research questions. Please use Schedule a Research Consultation Form to request an appointment.  Due to the level of preparation needed, appointments should be made 48 hours in advance. If you need immediate help, please use Research Tutoring.  


For general library information, as well as for questions about borrowing, renewing, or returning library materials, call 303-315-7763.

For research help, call 303-315-7711, Monday – Friday, 9:00 am – 4:00 pm. If there is no answer, please leave a message and someone will return your call within 24 hours (Monday – Friday).

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