Access User Services
Student Assistant II

The Student Assistant II position provides high-quality customer service at the Auraria Library’s main service point—the Ask Us Desk and the Innovation Garage. Ask Us Student Assistants serve as the face of the library for our users (students, faculty, staff, and public). They must perform various tasks like registering accounts for library users, checking in and out library materials, placing holds and requests for Prospector, ILL, and Pascal items. In addition, they promote a friendly, and welcoming atmosphere when conducting these activities to promote a positive environment for both their colleagues and library users.

Additionally, Ask Us Student Assistants provide concierge services to library users—communicating high quality information about library and campus services. They also retrieve and file materials, perform data entry, and assist with maintaining a clean and user-friendly facility. Students help clear the building and straighten-up public spaces and assist with other projects such as sorting books and looking for missing book items.

Reports To

Student Supervisors Supak Kerdpanthong, Douglas Flint, and Martin Martinez

Job Duties

  • Checking-in and out items from various Auraria Library, Prospector, and Interlibrary Loan collections.
  • Maintaining an awareness of library and campus resources and services to provide high -quality referrals.
  • Providing basic research assistance by helping users locate materials using our catalog and databases.
  • Retrieving books from the second floor.
  • Serving as the incoming call center for the library and accurately answering or transferring callers.
  • Processing materials for Prospector, Course Reserves, RFID, and missing book searches.
  • Emptying and processing materials from the book drop.
  • Help with minor computer questions.
  • Help users with printing issues.
  • Innovation Garage duties assigned.
  • Shelving, shelf reading, and inventory.
  • Stock printers with paper and contact IT when ink cartridges are low.
  • Straightening up and light cleaning of public spaces.
  • Assisting the Building Operations Coordinator with light furniture setup/takedown,

Other

  • Other duties as assigned.

Minimum Qualifications

  • Enrolled in at least one (undergraduate level) credit hour at a higher education institution.
  • Enrolled in a work-study program.

Preferred Qualifications

  • Experience providing quality customer service.
  • Knowledge of campus resources and their locations.
  • Previous library experience.

Conditions of Employment: 

  • Must be enrolled in a University of Colorado Denver, Metropolitan State University of Denver, or Community College of Denver work-study program.
  • Must be registered for the Fall 2025 semester

Schedule: 15-20 hours per week.

Compensation: $18.81 per hour.

Posting start & end dates: This position is open until filled. Screening begins immediately.

Length of Term: Job to be continuous through fall semester.

Application Instructions: To apply, email a copy of your Fall 2025 course schedule, work hours availability, proof that you have work-study for the current school year, and resume to alhrstnd@ucdenver.edu.

*If you are a CU student, please apply through Handshake at https://joinhandshake.com/.*

*If you are an MSU Denver student, please apply through the MSU Denver job website at https://msudenver-csm.symplicity.com/?signin_tab=0.*

Undergraduate students from the University of Colorado Denver, Metropolitan State University of Denver, and Community College of Denver are all welcome to apply.