Access User Services
Student Assistant II

Ask Us Student Assistants provide high-quality customer service at the Auraria Library’s main service point, the Ask Us Desk. They serve as the face of the library for our users (students, faculty, public, and staff). Ask Us Student Assistants must perform various tasks like registering accounts for library users, checking in and out library materials, placing holds and requests for Prospector, and Pascal items. In addition, they promote a friendly, and welcoming atmosphere when conducting these activities to promote a positive environment for both their colleagues and library users.

Additionally, Ask Us Student Assistants provide concierge services to library users—communicating high-quality information about library and campus services. They also retrieve and file materials, perform data entry, and assist with maintaining a clean and user-friendly facility. Students help clear the building and straighten up public spaces and assist with other projects such as sorting books and looking for missing book items.

Reports To

Student Supervisors Supak Kerdpanthong, Douglas Flint, and Martin Martinez

Job Duties

  • Checking-in and out items from various Auraria Library, Prospector, and Interlibrary Loan collections.
  • Maintaining an awareness of library and campus resources and services to provide high -quality referrals.
  • Providing basic research assistance by helping users locate materials using our catalog and databases.
  • Retrieving books from the second floor.
  • Serving as the incoming call center for the library and accurately answering or transferring callers.
  • Processing materials for Prospector, Course Reserves, RFID, and missing book searches.
  • Emptying and processing materials from the book drop.
  • Help with minor computer questions.
  • Help users with printing issues.
  • Shelving, shelf reading, and inventory.
  • Stock printers with paper and contact IT when ink cartridges are low.
  • Straightening up and light cleaning of public spaces.
  • Assisting the Building Operations Coordinator with light furniture setup/takedown.

Other

  • Other duties as assigned.

Minimum Qualifications

  • Enrolled in at least one credit hour at a higher education institution.

Preferred Qualifications

  • Must be available to work in the mornings.
  • Experience providing quality customer service.
  • Knowledge of campus resources and their locations.
  • Previous library experience.

Conditions of Employment: 

  • Must be registered for the Spring 2027 semester.

Schedule: 15-20 hours per week.

Compensation: $19.29 per hour.

Posting start & end dates: This position is open until 11/20/2026. Screening begins immediately.

Length of Term: Job to be continuous through spring semester.

Application Instructions: To apply, email a copy of your fall 2026 course schedule, work-study eligibility email, work hours availability, and resume to alhrstnd@ucdenver.edu.

*If you are a CU student, please apply through Handshake at https://joinhandshake.com/