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Off Campus Access & Help

Off Campus Access & Help

Report a Problem

If you’re having trouble accessing online library resources, please use this report a problem form. Describe the problem you are having in as much detail as possible.

Check the Service Outage Announcements to find out if your problem is related to a known outage.

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Browse our off-campus access FAQs for answers about resolving common access problems.

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Off-Campus Access

Off-Campus Access to Auraria Library’s online resources is available to currently registered students, faculty, and staff of the University of Colorado Denver, Metropolitan State University of Denver, Community College of Denver, and Auraria Higher Education Center.

In some cases, other groups also have off-campus access to library resources. Visit our list of user categories for more information about this access.

Off-Campus Access Tips

To access online resources from off-campus, you must use links from the library website. These links will prompt you to log in and let our content providers know that you are affiliated with Auraria Library. This is the only way to access Auraria Library’s online resources from off-campus. If you need help finding resources on the library website, please Ask Us!

If you want to learn about the difference between My Account and EZproxy logins, please watch this tutorial video.

Google Scholar

If you are using Google Scholar off-campus. Use Search Google Scholar from the Auraria Library Website or add Auraria Library links to your Google Scholar profile settings using the following steps:

  1. Login into your Google Scholar Account
  2. Click on the menu button Menu button and then click Settings Settings button
  3. Click on Library links, and search for Auraria Library
  4. Check the box next to Auraria Library – Full-Text@Auraria, and then click Save.

If you use either of these options, Full-Text@Auraria Library links will appear next to articles that you have access to through Auraria Library subscriptions.

Ask Us Chat

Use this chat box to ask a librarian for research help. We’re available 24/7! (Holidays excluded.)

Text

Text us your questions to 720-438-4446. We’ll answer from 9 am to 6 pm during the week and reply to after hours questions the next morning. (Your provider rates will apply.)

In-Person

  • What Help is Available?
    Please visit our Auraria Library COVID-19 Updates for the latest updates about what services are currently available.

  • Visit the Ask Us Desk
    The Ask Us Service Desk is located on the first floor of the Library and provides in-person help by answering questions about the Library, Campus, or three Institutions. This service also loans anatomical items, technology items (such as phone charges and calculators), plus course reserves, or textbooks, for some classes. Please visit the Auraria Library COVID-19 Updates for information about when this service will be available.

  • Research Consultations
    Research consultations are for in-depth and lengthy discussions about research questions. Please use Schedule a Research Consultation Form to request an appointment. We can help you out via Zoom or over the phone. Due to the level of preparation needed, appointments should be made 48 hours in advance. If you need immediate help, please use our 24/7 chat service.

Call

For general library information, as well as for questions about borrowing, renewing, or returning library materials, call 303-315-7763.

  • Friendly Man with a checklist

    Let's get started with using the library tools!

    Take a quick tour to learn about the research tools on this page.