The Auraria Library resumed limited in-person services starting Aug. 17th. For additional information, please visit the Auraria Library Safe Return Plan page.

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Auraria Library 08.19.2019

We heard you!

In the spring of 2018, the Library administered a campus-wide survey designed to measure the quality of library services, spaces, and resources. We had 1,616 responses from undergraduate and graduate students in nearly every discipline, professors, lecturers, administrators, and staff from all three institutions on the Auraria campus. We learned a lot of valuable information.

You helped us identify these particular areas of strength:

  • The library is a comfortable, inviting location, and a gateway for learning and research.
  • It is a Community space for group learning and group study
  • Library staff have the knowledge to answer your questions
  • Off campus access to the library's scholarly resources

 You also identified some areas that need improvement:

  • Unified customer service across all of our service points
  • Better printing experience for students
  • More quiet study spaces in the library
  • An easier to navigate website and more direct access to library resources
  • Document delivery and interlibrary loan
  • Improved seating and Wi-Fi

We would like to update you on some changes and projects that are underway to address these areas.

Customer Service

  • Performing an internal assessment of service points in an effort to unify the customer experience and help staff make better referrals
  • Adding a second floor service point called Ask Me to answer your research and library questions when you are upstairs

Document Delivery

  • Conducted a survey with interlibrary loan users to understand how we can better meet their expectations
  • Clarified interlibrary loan policies on the library website 

Printing

  • Beginning a comprehensive evaluation of the student printing service aimed to create a more user-friendly experience and provide additional services you need

Website Navigation

  • Added a “Quick Menu” to provide a birds-eye view of all our major services
  • Removed several intermediate webpages to streamline access to the most important content

Quiet Space, Seating & Wi-Fi

  • Installed additional cabling, conduit, and web access points across the entire library to improve Wi-Fi access
  • Currently conducting seating surveys to understand where we need more seating and quiet areas

Access to Library Resources

  • Improved linking to full text resources which has reduced the number of clicks it takes to get to full-text for roughly 50% of our electronic journals, databases, and ebooks
  • Updated over 60,000 links to scholarly materials to point to secure URLs which streamlines your experience getting to materials

We will continue to work on these areas throughout the 2019-2020 academic year!

Ask Us Chat

Use this chat box to ask a librarian for research help. We’re available 24/7! (Holidays excluded.)

Text

Text us your questions to 720-438-4446. We’ll answer from 9 am to 6 pm during the week and reply to after hours questions the next morning. (Your provider rates will apply.)

In-Person

  • What Help is Available?
    Please visit our Safe Return page for the latest updates about what services are currently available.

  • Visit the Ask Us Desk
    The Ask Us Service Desk is located on the first floor of the Library and provides in-person help by answering questions about the Library, Campus, or three Institutions. This service also loans anatomical items, technology items (such as phone charges and calculators), plus course reserves, or textbooks, for some classes. Please visit the Safe Return page for information about when this service will be available.

  • Research Consultations
    Research consultations are for in-depth and lengthy discussions about research questions. Please use Schedule a Research Consultation Form to request an appointment. We can help you out via Zoom or over the phone. Due to the level of preparation needed, appointments should be made 48 hours in advance. If you need immediate help, please use our 24/7 chat service.

Call

For general library information, as well as for questions about borrowing, renewing, or returning library materials, call 303-315-7763.

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    Let's get started with using the library tools!

    Take a quick tour to learn about the research tools on this page.