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Auraria Library 08.19.2019

We heard you!

In the spring of 2018, the Library administered a campus-wide survey designed to measure the quality of library services, spaces, and resources. We had 1,616 responses from undergraduate and graduate students in nearly every discipline, professors, lecturers, administrators, and staff from all three institutions on the Auraria campus. We learned a lot of valuable information.

You helped us identify these particular areas of strength:

  • The library is a comfortable, inviting location, and a gateway for learning and research.
  • It is a Community space for group learning and group study
  • Library staff have the knowledge to answer your questions
  • Off campus access to the library's scholarly resources

 You also identified some areas that need improvement:

  • Unified customer service across all of our service points
  • Better printing experience for students
  • More quiet study spaces in the library
  • An easier to navigate website and more direct access to library resources
  • Document delivery and interlibrary loan
  • Improved seating and Wi-Fi

We would like to update you on some changes and projects that are underway to address these areas.

Customer Service

  • Performing an internal assessment of service points in an effort to unify the customer experience and help staff make better referrals
  • Adding a second floor service point called Ask Me to answer your research and library questions when you are upstairs

Document Delivery

  • Conducted a survey with interlibrary loan users to understand how we can better meet their expectations
  • Clarified interlibrary loan policies on the library website 

Printing

  • Beginning a comprehensive evaluation of the student printing service aimed to create a more user-friendly experience and provide additional services you need

Website Navigation

  • Added a “Quick Menu” to provide a birds-eye view of all our major services
  • Removed several intermediate webpages to streamline access to the most important content

Quiet Space, Seating & Wi-Fi

  • Installed additional cabling, conduit, and web access points across the entire library to improve Wi-Fi access
  • Currently conducting seating surveys to understand where we need more seating and quiet areas

Access to Library Resources

  • Improved linking to full text resources which has reduced the number of clicks it takes to get to full-text for roughly 50% of our electronic journals, databases, and ebooks
  • Updated over 60,000 links to scholarly materials to point to secure URLs which streamlines your experience getting to materials

We will continue to work on these areas throughout the 2019-2020 academic year!

Ask Us Chat

Use this chat box to ask a librarian for research help. We’re available 24/7!

Text

Text us your questions to 303-848-8444. We’ll answer from 9 am to 6 pm during the week and reply to after hours questions the next morning. (Your provider rates will apply.)

In-Person

  • Visit the Ask Us Desk
    Stop by the Ask Us Desk for help. The Ask Us Service Desk is located on the first floor of the Library.

  • Research Tutoring
    Research tutoring is for quick questions, tips, and strategies on finding and evaluating information resources.  Research Tutoring is located in the Knowledge Market on the first floor and is available Monday–Thursday, 10:00 am to 5:00 pm and Friday from 10:00 am to 4:00 pm. 

  • Research Consultations
    Research consultations are for in-depth and lengthy discussions about research questions. Please use Schedule a Research Consultation Form to request an appointment.  Due to the level of preparation needed, appointments should be made 48 hours in advance. If you need immediate help, please use Research Tutoring.  

Call

For general library information, as well as for questions about borrowing, renewing, or returning library materials, call 303-315-7763.

For research help, call 303-315-7711, Monday – Friday, 9:00 am – 4:00 pm. If there is no answer, please leave a message and someone will return your call within 24 hours (Monday – Friday).